Bankruptcy attorneys without a live answering service may be surprised to learn they are losing more than a few customers to voice mail and answering machines. Filing bankruptcy is one of the most embarrassing times a man or woman will ever go through in their lives.
For most adults it means the total destruction of their personal credit worthiness and loss of financial freedom. This makes it difficult, if not impossible to buy a home, a car or even get a high interest credit card.
While not always correct, the impression of someone filing bankruptcy is one of irresponsibility, poor money management skills and a total disregard for ones commitments and obligations. In reality many professional hard-working people have been faced with the decision to file bankruptcy, and most of whom previously had excellent credit and were deemed credit worthy for most of their lives. The cold facts are people lose jobs, have unexpected medical costs and face other economic challenges that force them into making the painful decision of filing a chapter 7 or chapter 13 as their only means of survival.
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In the work place most people are fast to make personal calls to their auto repair professional, a mortgage lender or even make a reservation at their favorite restaurant. However, most people could not even fathom the idea of sitting in front of their co-workers and colleagues during normal business hours and having a long discussion with a lawyer about filing bankruptcy. Even worse, the thought of your employer learning that you are in such a condition may negatively impact the possibility of a promotion or even continued employment with the company.
Many calls of a deeply personal nature will generally take place outside of the office, and often times will be made after 6:30 pm when it is possible to have a private conversation from home. The problem for most attorneys is after 5:30 pm their secretaries go home for the day and the answering machine takes the call. What happens from that point and going forward may just surprise most attorneys and also be costing them a lot of new business. Picture this, someone decides to go bankrupt and legal counsel for assistance and advice. To avoid embarrassment the person waits until they get home before placing a call that will surely take upwards of a half an hour and will disclose lots of personal financial information. The caller dials the attorneys number, the attorney has gone for the day and turned on his answering machine. The caller, fully aware that they have limited time for this discussion, may leave a message but will almost certainly hang up and call another attorney. This is why so many lawyers admittedly have returned a call from message left on their machine only to learn that they have already found an attorney to help them.
The solution to capturing these "would be" new customers is fairly simple and is solved by outsourcing to a live after hours attorney answering service. When you do this the call center acts as a remote receptionist but the caller has no idea that they are not talking directly to your own secretary, mostly because these centers are hired to be your personal assistant. The live agents can get the ball rolling by asking important questions about the case, scheduling an appointment or consultation and advising the caller of what documents they need to bring to their appointment.
The difference is obvious. People sometimes need to talk with a live person without the ears of bystanders. Leaving a message means they are likely to get a return call during normal business hours which is not acceptable. Something as simple as a business answering service could eliminate the problem, help customers, save lawyers time and capture new business that otherwise would go to a competitor.
Most remote attorney receptionist services offer a one week free trial which is plenty of time for a business professional to test a service and make sure it's a good fit. Before hiring a 24 hour call center it's a good idea to write the types of questions that you'd want asked to each caller. Keep in mind, the longer the call the more costly the service will be. In many cases simply having a live person answer the call and taking the name, phone number and message will suffice and will make a huge difference in new prospect capturing and retention. Of course the alternative is just keep doing what you've been doing, but be ready to keep losing the customers you been losing.
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